Report a Counterfeit Product
If you believe you have purchased a counterfeit Rue Broca product, please verify the product authenticity using our QR code verification system before contacting our team.
How to Verify Your Product
- Open the product box and locate the QR code inside the packaging.
- Scan the QR code using your mobile phone.
- Review the verification result to confirm the product's authenticity.
If you cannot locate the QR code or the verification result indicates that the code is invalid, please submit a support ticket for further assistance.
To help our team investigate your request, please include the following information:
- Product name
- Photos of the product and packaging
- Purchase details (where and when the product was purchased)
- Proof of purchase (if available)
- Screenshot of the verification result (if applicable)
Our team will review the information provided and assist you with the appropriate next steps.
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