If you believe you have been charged twice for the same order, please submit a support ticket as soon as possible.
To help our team investigate your request efficiently, please include the following details:
- Order number
- Payment date
- Payment amount
- Screenshot or copy of your bank or payment statement showing both charges
Once we receive your request, our team will review the transaction details. If a duplicate charge is confirmed, we will arrange the appropriate resolution, including a refund where applicable.
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