If your payment fails but the amount has been deducted from your account, the transaction is usually reversed automatically by your bank or payment provider. Processing times may vary and can take approximately 7–14 business days, depending on your payment provider.
For detailed information regarding refunds, payment reversals, and processing timelines, please refer to the Return and Refund Policy of the official Rue Broca Perfumes store where you made your purchase.
If you have questions about your payment status or require further assistance, please submit a support ticket.
To help our team investigate your request efficiently, please include the following details:
- Order number (if available)
- Payment date
- Payment amount
- Screenshot or proof of payment
Once we receive your request, our team will review the details and assist in resolving the issue as quickly as possible.
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