If your tracking status shows that your order has been delivered but you have not received your parcel, please check the following:
- Family members or others who may have accepted the delivery on your behalf
- Building reception, security, or mailroom facilities
- Neighbours or other authorized recipients who may have received the parcel
If you are still unable to locate your order, please submit a support ticket.
To help our team investigate your request efficiently, please include the following details:
- Order number
- Delivery details
- Any relevant information regarding the delivery status
Our team will review the details, coordinate with the courier where required, and assist you with the next steps.
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